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Link to Survey (at the top-left, toggle from “Show All Pages” to “Page 1” in order to see the results)

What high-earners really want from financial advisors

Two-thirds of high earners who aren’t rich yet (aka “HENRYs”: high-earners, not rich yet) manage their own investments, yet only ~60% feel confident about their strategy.

We surveyed 100 US-based HENRYs (30-50 years old, $200K+ household income) to understand what they actually think about money and financial advice.

Hit reply if you'd like a copy of the full survey report.

The Confidence Paradox

65% of high earners manage their investments entirely by themselves.

58% are just above average in their confidence level about their investment portfolio and strategy.  And 20% rate their confidence at only 1 or 2 (out of 5), meaning one in five high earners feels lost despite managing significant portfolios.

For Advisors: The opportunity isn't convincing them they need help – they already know they do. It's showing them how you can deliver value so your fees aren’t a drag to their portfolio performance.

For HENRYs: You're not alone in feeling uncertain. Higher income doesn't automatically translate to investment expertise and confidence.

What High-Earners Actually Want from Advisors

When we asked high earners how advisors should add value, here's what topped the list:

#1: Build low-cost, diversified portfolios (64%) Translation: I don’t know what risk is embedded in my investment portfolio. Can you help me avoid unnecessary risks? It boils down to doing the basics perfectly, don't get fancy. In fact, based on follow-up questions, true diversification is the most top-of-mind topic for them!

#2: Tax reduction strategies (54%) Translation: Help me keep more of what I earn. However, a follow-up question revealed that taxes don’t rank high on ‘biggest financial fears’. Taxes are taken for granted and high-earners don’t worry about them BUT they’d love smart ways to minimize their tax bill. They have the FOMO question: “What are the ultra wealthy doing to minimize their taxes?”

#3: Behavioral coaching during market swings (43%) Translation: I know I’m not a good trader because I’ve already fallen in the trap of buying high and selling low. Stop me from making emotional mistakes! Time in the market works better than timing the market.

What ranked lowest?

  • Alternative investments (24%)

  • Estate planning (23%)

  • Proactive education (23%)

The Reality Check: High earners don't want complexity – this will come with time but first they want excellence in fundamentals. The 65% managing their own money aren't anti-advisor; they just haven't found one focused on what they value.

The Fee Sensitivity Truth

What would make high earners fire their advisor?

#1: Fees feel too high for value received (33%)
#2: Poor performance vs benchmarks (26%)
#3: Slow communication/responsiveness (23%)

High earners are sophisticated benchmarkers comparing advisor performance to low-cost index funds. They're not just fee-sensitive – they're value-for-fee sensitive.

This aligns with the findings from Vanguard’s “Advisor’s Alpha” report: Vanguard's 25-year research shows advisors following evidence-based practices can add up to 3% in net returns annually – meaning a 1% advisory fee could still result in 2% net value-add over self-managing.

The math works when advisors focus on what HENRYs actually want: 

  • portfolio optimization (up to 100 basis points), 

  • tax strategies (up to 150+ basis points), and 

  • behavioral coaching (up to 200+ basis points).

The problem isn't that HENRYs won't pay fees – it's that most advisors can't clearly articulate and deliver measurable value in the areas that matter most.

For Advisors: The fee conversation needs to happen upfront, with clear value justification. "You get what you pay for" doesn't work with this demographic. How do you demonstrate that you can add value?

Their Biggest Financial Fears

Top concerns keeping high earners up at night:

  1. Investment performance (31%) - Despite (or perhaps, because of) self-managing, they worry about returns

  2. Job security (27%) - They understand high income isn't guaranteed, and they’re particularly concerned in this market…

  3. Market volatility (17%) - Sophisticated enough to fear what they can't control

The Strategic Implications

For Financial Advisors:

  • Lead with portfolio optimization and performance, not estate planning

  • Be radically transparent about fees and benchmark your results

  • Focus on the $200K-$500K segment—they show the lowest sophistication and confidence scores in their investment portfolio

  • Position behavioral coaching as a core service, not a nice-to-have

For High Earners:

  • Your focus on net worth growth is exactly right for this life stage

  • To get over the hump of “am I getting what I pay for?” look for fee-only advisors who can explain and demonstrate how they can add to your net worth over time

  • Don't feel pressured into complex strategies – getting the basics right matters

Poll

Disclaimer

This newsletter is for informational and educational purposes only and should not be construed as personalized financial, tax, legal, or investment advice. The strategies and opinions discussed may not be suitable for your individual circumstances. Always consult a qualified financial advisor, tax professional, or attorney before making any decisions that could affect your finances. While we strive for accuracy, we make no representations or warranties about the completeness or reliability of the information provided. Past performance is not indicative of future results. All investments involve risk, including the possible loss of principal. The publisher, authors, and affiliated parties expressly disclaim any liability for actions taken or not taken based on the contents of this publication.

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